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i hired a shop to do the simple task of changing the fluids on my transmission, transfer case, and both differentials. this is a legit (or so i thought) business. i was told it would take a day to do and that i could pick it up that evening, if i dropped it off first thing in the morning.
we agreed on a price, and i dropped it off at 7 am on my day off. mind you i'm fully expecting my truck back that night so i can get to work in the morning. i hear nothing from the guy, so i call 30 minutes before close wondering what's going on. he says, "well i called these parts stores and they didnt have the stuff i like to use in a limited slip diff." itll be tomorrow. ok, im not enthused about this, but ill buy it. same deal the next day, no word until i again call him 30 minutes before close. he says "i apologize" and something about one of his guys falling off a ladder, and being shorthanded blah blah blah. wtf does that have to do with my truck? he says it will be done first thing in the morning.
i'm irritated now, but i was polite and said ok. now today, its 1 pm and no word, so i call, he says "yep itll be done today" 30-45 minutes the guys are at lunch. i said alright call me later and ill pay you over the phone and ill pick it up after work since i get off after they close. you guessed it, no fucking call.
so i stop by the shop on the way home hours after theyve closed. there's my truck in the parking lot, and get this, the asshole left the hood popped, yet closed, and MY FUCKING TRUCK UNLOCKED WITH THE KEY ON THE FLOORMAT! this is an open lot not really in a great area. i was livid. went home, came back up there and took my truck. i dont know how much he actually did, i think he probaly changed the tranny fluid and maybe the rest, or maybe nothing at all.
how would you handle it from here?
we agreed on a price, and i dropped it off at 7 am on my day off. mind you i'm fully expecting my truck back that night so i can get to work in the morning. i hear nothing from the guy, so i call 30 minutes before close wondering what's going on. he says, "well i called these parts stores and they didnt have the stuff i like to use in a limited slip diff." itll be tomorrow. ok, im not enthused about this, but ill buy it. same deal the next day, no word until i again call him 30 minutes before close. he says "i apologize" and something about one of his guys falling off a ladder, and being shorthanded blah blah blah. wtf does that have to do with my truck? he says it will be done first thing in the morning.
i'm irritated now, but i was polite and said ok. now today, its 1 pm and no word, so i call, he says "yep itll be done today" 30-45 minutes the guys are at lunch. i said alright call me later and ill pay you over the phone and ill pick it up after work since i get off after they close. you guessed it, no fucking call.
so i stop by the shop on the way home hours after theyve closed. there's my truck in the parking lot, and get this, the asshole left the hood popped, yet closed, and MY FUCKING TRUCK UNLOCKED WITH THE KEY ON THE FLOORMAT! this is an open lot not really in a great area. i was livid. went home, came back up there and took my truck. i dont know how much he actually did, i think he probaly changed the tranny fluid and maybe the rest, or maybe nothing at all.
how would you handle it from here?
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