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Old 02-15-2020, 11:00 AM   #1
scootro
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Default Cox Cable not working because it's too cold outside!

Have you ever heard of Cox Cable not working right because it's too cold outside!?

Two service repairs in a week and half and now they are sending a Cox specialist to fix the problem with the tv and internet! Hahaha

Hell the crap works fine in the daytime but when it gets dark it all stops working
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Old 02-15-2020, 12:22 PM   #2
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Originally Posted by scootro View Post
Have you ever heard of Cox Cable not working right because it's too cold outside!?

Two service repairs in a week and half and now they are sending a Cox specialist to fix the problem with the tv and internet! Hahaha

Hell the crap works fine in the daytime but when it gets dark it all stops working
Sounds like netflix o'clock to me. When Windstream was having lawsuit issues and were routing all traffic through the Dallas servers, it would drop to 28.8kbps right when the sun went down. Everyone logging on to netflix and boom no internet.
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Old 02-15-2020, 09:48 PM   #3
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Sounds like a dick move on their part.
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Old 02-16-2020, 08:46 AM   #4
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If you think Cox is bad, wait till one
deals with Suddenstink (Suddenlink)!
True HORROR!
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Old 02-24-2020, 09:48 AM   #5
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I had a similar issue with Time Warner about 15 years ago. It lasted over nearly 2 years. Once the temps dropped into the mid 30's I started dropping packets. The colder the temps the worse the packet loss. It was very difficult to troubleshoot due to being 100% temp dependent. They replaced everything at my house and ran a new underground drop from the pole to my house. There were times that the problems would only happen later night as the temps would drop. So a TW tech would come out to troubleshoot the next day but the temps would go up and the packet loss would disappear. I started logging dates, temps, packet loss, etc over a long period of time and we were finally able to get a crew out during a cold snap and troubleshoot the issue over a few day period. They ended up finding a card down the street that had a cold solder joint. As the temps dropped that cold solder joint would become a bigger problem and then as the temps warmed it would become a non-issue. Once that card was replaced the issue went away.
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Old 02-24-2020, 11:26 AM   #6
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Originally Posted by dmh165638 View Post
I had a similar issue with Time Warner about 15 years ago. It lasted over nearly 2 years. Once the temps dropped into the mid 30's I started dropping packets. The colder the temps the worse the packet loss. It was very difficult to troubleshoot due to being 100% temp dependent. They replaced everything at my house and ran a new underground drop from the pole to my house. There were times that the problems would only happen later night as the temps would drop. So a TW tech would come out to troubleshoot the next day but the temps would go up and the packet loss would disappear. I started logging dates, temps, packet loss, etc over a long period of time and we were finally able to get a crew out during a cold snap and troubleshoot the issue over a few day period. They ended up finding a card down the street that had a cold solder joint. As the temps dropped that cold solder joint would become a bigger problem and then as the temps warmed it would become a non-issue. Once that card was replaced the issue went away.
lasted over 2 years? no thank you
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Old 02-26-2020, 11:02 AM   #7
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Originally Posted by garycrist View Post
If you think Cox is bad, wait till one
deals with Suddenstink (Suddenlink)!
True HORROR!
Went skiing in Angel Fire NM 3 weeks ago and the house we stayed in had Suddenlack....I measured the speed several times and it was comparable to dialup.
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Old 02-26-2020, 01:22 PM   #8
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So having work at MSOs in the past the cold can actually cause issues like this. I called bullshit on that whole concept initially until an older tech decided to enlighten me. Outdoor fiber is shielded and part of that shielding is metal. When the temp drops and that metal contracts there is the chance that there is a bend inside an aerial enclosure that exceeds the fiber's limit and causes loss of connectivity. This is not the norm and shouldn't be the focus though.... I've never seen it personally.

Interesting on the cold solder comment I can see that from an engineering perspective.
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Old 02-27-2020, 12:12 PM   #9
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Originally Posted by Korn View Post
So having work at MSOs in the past the cold can actually cause issues like this. I called bullshit on that whole concept initially until an older tech decided to enlighten me. Outdoor fiber is shielded and part of that shielding is metal. When the temp drops and that metal contracts there is the chance that there is a bend inside an aerial enclosure that exceeds the fiber's limit and causes loss of connectivity. This is not the norm and shouldn't be the focus though.... I've never seen it personally.

Interesting on the cold solder comment I can see that from an engineering perspective.
either way that shit cost me $200 a month including internet! i expect it to work! btw they never fixed it. it comes and goes with working
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