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Problems with Late Model Restoration

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  • Problems with Late Model Restoration

    Anyone on here had problems with Late Model Restoration? I placed an order Monday and they sent the wrong item. I called and ordered the right part and went ahead and had it shipped and paid because I needed it. Called to get my money back on original part and the guy only wanted to give an online gift card. My first item I ordered was a set of wheels that have yet to arrive. I called yesterday and they told me they were in Mesquite, they would be here today. I called today and they say they're lost and they'll have to file a claim with UPS. I get transferred to a supervisor who tells me how things work on his end and that I'll have to wait 8 days. I tell him my car is at a shop waiting on wheels I paid for Monday and the shipping is supposed to be two days. Guy never considered my perspective until I let him know he gave no consideration of the customer perspective. Waiting to talk to a manager tomorrow. This is the first and second bad experience I've had with them all in a week. Now I'm wondering why I went through the trouble of going with the local guys instead of any of the other companies. Meanwhile my car sits at the shop waiting on wheels.

  • #2
    Stick with Summit or Jegs.
    I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit

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    • #3
      They are always slow ship on anything I buy from them. Never can depend on it arriving on time.

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      • #4
        Late Model Restoration

        Originally posted by dcs13 View Post
        Stick with Summit or Jegs.
        I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit
        No tracking number, late model ended up calling them. Thanks for the input about Summit and Jegs.

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        • #5
          Late Model Restoration

          Originally posted by broke again View Post
          They are always slow ship on anything I buy from them. Never can depend on it arriving on time.
          Crazy thing is everything else arrived on time.

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          • #6
            Refunded me the time I fucked up and ordered the same part twice.

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            • #7
              I have ordered a bit of stuff from them, never had any problems.

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              • #8
                I order shit and get it next day. I bet the real issue is the wheels are drop-shipped from a supplier.
                Originally posted by PGreenCobra
                I can't get over the fact that you get to go live the rest of your life, knowing that someone made a Halloween costume out of you. LMAO!!
                Originally posted by Trip McNeely
                Originally posted by dsrtuckteezy
                dont downshift!!
                Go do a whooly in front of a Peterbilt.

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                • #9
                  Late Model in Waco?

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                  • #10
                    Originally posted by DON SVO View Post
                    I order shit and get it next day. I bet the real issue is the wheels are drop-shipped from a supplier.
                    Most likely whats going on.

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                    • #11
                      Are they paid advertisers? If so, prepare for a ban!

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                      • #12
                        Never had a problem, and always get my stuff the next day.

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                        • #13
                          Outstanding customer service.

                          Sent from my SAMSUNG-SM-N910A using Tapatalk
                          2015 F250 Platinum

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                          • #14
                            Summit racing is the only parts store I use unless it's a specialty item.
                            Sucks bro and good luck.

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                            • #15
                              I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.

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