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Old 04-21-2016, 07:06 PM   #1
hawaii5.0
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Default Problems with Late Model Restoration

Anyone on here had problems with Late Model Restoration? I placed an order Monday and they sent the wrong item. I called and ordered the right part and went ahead and had it shipped and paid because I needed it. Called to get my money back on original part and the guy only wanted to give an online gift card. My first item I ordered was a set of wheels that have yet to arrive. I called yesterday and they told me they were in Mesquite, they would be here today. I called today and they say they're lost and they'll have to file a claim with UPS. I get transferred to a supervisor who tells me how things work on his end and that I'll have to wait 8 days. I tell him my car is at a shop waiting on wheels I paid for Monday and the shipping is supposed to be two days. Guy never considered my perspective until I let him know he gave no consideration of the customer perspective. Waiting to talk to a manager tomorrow. This is the first and second bad experience I've had with them all in a week. Now I'm wondering why I went through the trouble of going with the local guys instead of any of the other companies. Meanwhile my car sits at the shop waiting on wheels.
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Old 04-21-2016, 07:36 PM   #2
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Stick with Summit or Jegs.
I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit
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Old 04-21-2016, 07:41 PM   #3
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They are always slow ship on anything I buy from them. Never can depend on it arriving on time.
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Old 04-21-2016, 07:43 PM   #4
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Default Late Model Restoration

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Originally Posted by dcs13 View Post
Stick with Summit or Jegs.
I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit
No tracking number, late model ended up calling them. Thanks for the input about Summit and Jegs.
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Old 04-21-2016, 07:44 PM   #5
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Default Late Model Restoration

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They are always slow ship on anything I buy from them. Never can depend on it arriving on time.
Crazy thing is everything else arrived on time.
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Old 04-21-2016, 07:55 PM   #6
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Refunded me the time I fucked up and ordered the same part twice.
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Old 04-21-2016, 08:08 PM   #7
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I have ordered a bit of stuff from them, never had any problems.
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Old 04-21-2016, 08:11 PM   #8
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I order shit and get it next day. I bet the real issue is the wheels are drop-shipped from a supplier.
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Old 04-21-2016, 08:18 PM   #9
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Late Model in Waco?
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Old 04-21-2016, 08:39 PM   #10
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I order shit and get it next day. I bet the real issue is the wheels are drop-shipped from a supplier.
Most likely whats going on.
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Old 04-21-2016, 08:40 PM   #11
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Are they paid advertisers? If so, prepare for a ban!
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Old 04-21-2016, 08:45 PM   #12
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Never had a problem, and always get my stuff the next day.
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Old 04-21-2016, 08:52 PM   #13
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Outstanding customer service.

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Old 04-21-2016, 08:54 PM   #14
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Summit racing is the only parts store I use unless it's a specialty item.
Sucks bro and good luck.
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Old 04-21-2016, 09:07 PM   #15
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I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.
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Old 04-21-2016, 09:11 PM   #16
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Quote:
Originally Posted by cool cat View Post
I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.
Damn anuses filing claims.
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Old 04-21-2016, 10:07 PM   #17
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I've had a lot of issues with them over the years and know a few others that have but there really good about making it right and sending a new replacement asap. Fuck waiting that long,I'd drive down there myself a take another set before i wait that long...
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Old 04-21-2016, 10:24 PM   #18
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Quote:
Originally Posted by cool cat View Post
I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.
The anus?!?
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Old 04-21-2016, 10:39 PM   #19
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I have made at least 50 seperate orders from them and have never had a single issue.
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Old 04-22-2016, 06:48 AM   #20
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The anus?!?
I don't think so.
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