Problems with Late Model Restoration

hawaii5.0 · 04-21-2016, 07:06 PM

Anyone on here had problems with Late Model Restoration? I placed an order Monday and they sent the wrong item. I called and ordered the right part and went ahead and had it shipped and paid because I needed it. Called to get my money back on original part and the guy only wanted to give an online gift card. My first item I ordered was a set of wheels that have yet to arrive. I called yesterday and they told me they were in Mesquite, they would be here today. I called today and they say they're lost and they'll have to file a claim with UPS. I get transferred to a supervisor who tells me how things work on his end and that I'll have to wait 8 days. I tell him my car is at a shop waiting on wheels I paid for Monday and the shipping is supposed to be two days. Guy never considered my perspective until I let him know he gave no consideration of the customer perspective. Waiting to talk to a manager tomorrow. This is the first and second bad experience I've had with them all in a week. Now I'm wondering why I went through the trouble of going with the local guys instead of any of the other companies. Meanwhile my car sits at the shop waiting on wheels.

dcs13 · 04-21-2016, 07:36 PM

Stick with Summit or Jegs.
I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit

broke again · 04-21-2016, 07:41 PM

They are always slow ship on anything I buy from them. Never can depend on it arriving on time.

hawaii5.0 · 04-21-2016, 07:43 PM

Quote:

Originally Posted by dcs13

Stick with Summit or Jegs.
I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit

No tracking number, late model ended up calling them. Thanks for the input about Summit and Jegs.

hawaii5.0 · 04-21-2016, 07:44 PM

Quote:

Originally Posted by broke again

They are always slow ship on anything I buy from them. Never can depend on it arriving on time.

Crazy thing is everything else arrived on time.

Sleeper · 04-21-2016, 07:55 PM

Refunded me the time I fucked up and ordered the same part twice.

BMCSean · 04-21-2016, 08:08 PM

I have ordered a bit of stuff from them, never had any problems.

DON SVO · 04-21-2016, 08:11 PM

I order shit and get it next day. I bet the real issue is the wheels are drop-shipped from a supplier.

SMKR · 04-21-2016, 08:18 PM

Late Model in Waco?

built2layframe · 04-21-2016, 08:39 PM

Quote:

Originally Posted by DON SVO

I order shit and get it next day. I bet the real issue is the wheels are drop-shipped from a supplier.

Most likely whats going on.

BradM · 04-21-2016, 08:40 PM

Are they paid advertisers? If so, prepare for a ban!

R3_82GT · 04-21-2016, 08:45 PM

Never had a problem, and always get my stuff the next day.

fordracing19 · 04-21-2016, 08:52 PM

Outstanding customer service.

Sent from my SAMSUNG-SM-N910A using Tapatalk

564826 · 04-21-2016, 08:54 PM

Summit racing is the only parts store I use unless it's a specialty item.
Sucks bro and good luck.

cool cat · 04-21-2016, 09:07 PM

I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.

Forever_frost · 04-21-2016, 09:11 PM

Quote:

Originally Posted by cool cat

I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.

Damn anuses filing claims.

slowturbocar · 04-21-2016, 10:07 PM

I've had a lot of issues with them over the years and know a few others that have but there really good about making it right and sending a new replacement asap. Fuck waiting that long,I'd drive down there myself a take another set before i wait that long...

Nash B. · 04-21-2016, 10:24 PM

Quote:

Originally Posted by cool cat

I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.

The anus?!?

trailerparksuperstar · 04-21-2016, 10:39 PM

I have made at least 50 seperate orders from them and have never had a single issue.

BLAKE · 04-22-2016, 06:48 AM

Quote:

Originally Posted by Nash B.

The anus?!?

I don't think so.

04-21-2016, 07:06 PM	#1
hawaii5.0 Time Served Join Date: May 2009 Posts: 836	Problems with Late Model Restoration Anyone on here had problems with Late Model Restoration? I placed an order Monday and they sent the wrong item. I called and ordered the right part and went ahead and had it shipped and paid because I needed it. Called to get my money back on original part and the guy only wanted to give an online gift card. My first item I ordered was a set of wheels that have yet to arrive. I called yesterday and they told me they were in Mesquite, they would be here today. I called today and they say they're lost and they'll have to file a claim with UPS. I get transferred to a supervisor who tells me how things work on his end and that I'll have to wait 8 days. I tell him my car is at a shop waiting on wheels I paid for Monday and the shipping is supposed to be two days. Guy never considered my perspective until I let him know he gave no consideration of the customer perspective. Waiting to talk to a manager tomorrow. This is the first and second bad experience I've had with them all in a week. Now I'm wondering why I went through the trouble of going with the local guys instead of any of the other companies. Meanwhile my car sits at the shop waiting on wheels.

04-21-2016, 08:52 PM	#13
fordracing19 Lifer Join Date: Jan 2001 Location: Sanger TX Posts: 10,224	Outstanding customer service. Sent from my SAMSUNG-SM-N910A using Tapatalk __________________ 2015 F250 Platinum

04-21-2016, 10:39 PM	#19
trailerparksuperstar Time Served Join Date: Nov 2007 Posts: 612	I have made at least 50 seperate orders from them and have never had a single issue. __________________ If it weren't for the gutter, my mind would be homeless.

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04-21-2016, 07:36 PM	#2
dcs13 Lifer Join Date: Dec 2010 Posts: 2,805	Stick with Summit or Jegs. I'm calling BS on lost. Did they give you a tracking number ? UPS sucks, but they rarely "lose" shit

04-21-2016, 07:41 PM	#3
broke again Time Served Join Date: Nov 2010 Posts: 266	They are always slow ship on anything I buy from them. Never can depend on it arriving on time.

04-21-2016, 07:55 PM	#6
Sleeper cheesecake Join Date: Jul 2001 Posts: 10,953	Refunded me the time I fucked up and ordered the same part twice.

04-21-2016, 08:08 PM	#7
BMCSean Always lurking Join Date: May 2007 Location: Argyle Posts: 5,626	I have ordered a bit of stuff from them, never had any problems.

04-21-2016, 08:18 PM	#9
SMKR Lifer Join Date: Nov 2007 Location: Waco Posts: 8,559	Late Model in Waco?

04-21-2016, 08:40 PM	#11
BradM Bad Santa VIP Member Join Date: Sep 2005 Posts: 10,535	Are they paid advertisers? If so, prepare for a ban!

04-21-2016, 08:45 PM	#12
R3_82GT Time Served Join Date: Feb 2011 Location: SW Fort Worth Posts: 267	Never had a problem, and always get my stuff the next day.

04-21-2016, 08:54 PM	#14
564826 Lifer Join Date: Oct 2005 Posts: 10,521	Summit racing is the only parts store I use unless it's a specialty item. Sucks bro and good luck.

04-21-2016, 09:07 PM	#15
cool cat Lifer Join Date: May 2003 Posts: 16,765	I've been under the impression the shipper has to file the claim. If the shipper is the seller the anus is obviously on them to file the claim. But what do I know, where I work we only send out two to three full trailers a day through UPS. Late Model Resto needs to make this right.

04-21-2016, 10:07 PM	#17
slowturbocar Time Served Join Date: Nov 2010 Posts: 455	I've had a lot of issues with them over the years and know a few others that have but there really good about making it right and sending a new replacement asap. Fuck waiting that long,I'd drive down there myself a take another set before i wait that long...