Need help. Win 7 not connecting to the internet!

[Jose]

Repair the Windows 8/7/Vista TCP/IP Stack
Click Start > All Programs > Accessories, right-click on Command Prompt and choose Run as administrator. Windows 8 users press [Windows Key] + [X] and select Command Prompt (Admin).
At the command prompt type: netsh winsock reset catalog and press [Enter].
Next type: netsh int ip reset reset.log and press [Enter].
Restart your PC for the changes to take effect.

OK this failed with access is denied.

[Jose]

So I tried the following and it completed successfully but still no change.

To open a command prompt, click Start and then type cmd in the Search programs and files box.
Under Programs, right-click the CMD.exe icon, and then click Run as administrator.
When the User Account Control box appears, click Yes.
At the command prompt, enter the following command, and then press Enter:

netsh int ip reset c:\resetlog.txt

Note If you don't want to specify a directory path for the log file, run the following command instead:

netsh int ip reset resetlog.txt

Restart the computer.

[Tx Redneck]

Have you checked it for malware?

[mustang_revival]

Did you try hard coding 4.2.2.1 as your dns server?

[Jose]

Have you checked it for malware?

I ran Malwarebytes and it came up with the following. I haven't quarantined anything as I figured I would wait to see what the TCP/IP reset did. I also tried another Restoring again but it failed. Here is what Malwarebytes came up with, sorry it's long.

Malwarebytes Anti-Malware

https://www.malwarebytes.org

Scan Date: 11/6/2014
Scan Time: 1:16:08 PM
Logfile: malwarebytelog.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.09.19.05
Rootkit Database: v2014.09.18.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Vicky

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 285603
Time Elapsed: 19 min, 43 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 6
PUP.Optional.OSProtect.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\pcwatch, , [d4ad7c73ccafde58d67ca01d3bc6c937],
PUP.Optional.Sanbreel.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\{be5bf058-a067-4076-8c2e-22b9345a0260}Gw, , [d3ae40afc4b767cf38c562a8b64dbc44],
PUP.Optional.SearchSnacks.A, HKLM\SOFTWARE\SearchSnacks, , [8cf55d92d7a48babbf66e8363cc7768a],
PUP.Optional.SearchSnacks, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\ssnfd, , [443d96598af1a591265e30de8f74738d],
PUP.Optional.MyOSProtect.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\MYOSPROTECT , , [b9c8648b3744b77f8b2ed03531d23ac6],
PUP.Optional.Spigot.A, HKU\S-1-5-21-1754136934-3662817825-519416926-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Vuze Remote, , [4839509f4c2f62d452e854b1b053f20e],

Registry Values: 3
PUP.Optional.BrowserFeatures.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN |Browser Features, C:\Program Files\Browser Features\BManager.exe, , [dfa28c63205bee48153b24e10af916ea]
PUP.Optional.BrowserFeatures.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN |BManager, C:\Program Files\Browser Features\BManager.exe, , [a8d9f7f80e6d181ef160e61f58ab48b8]
PUP.Optional.MyOSProtect.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\MYOSPROTECT |ImagePath, C:\Program Files\Web Protect\MyOSProtect.exe, , [b9c8648b3744b77f8b2ed03531d23ac6]

Registry Data: 0
(No malicious items detected)

Folders: 1
Rogue.Multiple, C:\ProgramData\2308189059, , [c9b8b03f5a21bf7796a2854119e93dc3],

Files: 8
PUP.Optional.OSProtect.A, C:\Windows\System32\drivers\pcwatch.sys, , [d4ad7c73ccafde58d67ca01d3bc6c937],
PUP.Optional.OSProtect.A, C:\Program Files\Web Protect\pcwatch.sys, , [9de415daf883a98dd87a813cc53c40c0],
PUP.Optional.MyOSProtect.A, C:\Windows\Temp\MyOSProtect.log, , [9fe26986cfacf1451a6584805aa9639d],
PUP.Optional.MyOSProtect.A, C:\Windows\System32\MyOSProtectOff.ini, , [daa75b945c1fde58c0f6699c7f842cd4],
PUP.Optional.MyOSProtect.A, C:\Windows\System32\MyOSProtect.ini, , [ec955d924e2d4ee80daac04581823ac6],
PUP.Optional.Sanbreel.A, C:\Windows\System32\drivers\{be5bf058-a067-4076-8c2e-22b9345a0260}Gw.sys, , [d3ae40afc4b767cf38c562a8b64dbc44],
PUP.Optional.TidyNetwork.A, C:\Windows\System32\Tasks\TidyNetwork Update, , [0a7703eca8d3e5519e3240d5c63d0ef2],
Rogue.Multiple, C:\ProgramData\2308189059\BIT1EC6.tmp, , [c9b8b03f5a21bf7796a2854119e93dc3],

Physical Sectors: 0
(No malicious items detected)


(end)

[Tx Redneck]

Cleanup and reboot.

[Jose]

Did you try hard coding 4.2.2.1 as your dns server?

I'm not even sure how to do that

[46Tbird]

No problems pinging the NIC or the gateway.

Regarding yahoo, it gives the message "ping request could not find host www.yahoo.com.... 4.2.2.1 does work though.

So, we're looking at a name resolution issue here.

First, open a Command window as administrator, and run ipconfig /flushdns.

Then go to Properties of TCP/IPv4, make sure the radio button for 'Obtain DNS server address automatically' is selected. Restart the computer and try again.

If that has all been done correctly, and yet you still have a DNS resolution problem, you could be dealing with a virus.

[Hmbre97]

Post this IP in the address bar of the web browser and see what comes up

98.139.183.24

[mustang_revival]

I'm not even sure how to do that

https://kb.wisc.edu/education/page.php?id=38861

[CexMashean]

God I love not having to do this over the phone anymore.

[Jose]

Well sunofabitch! So I found out how to do a System Recovery and went through it just to see what options were available. I saw another option for System Restore in there so I went through the same motions as before and it similarly failed. Rebooted the system and it gave me a window saying that it successfully restored. Saw a couple of new things on the screen looking like it was connected to the internet and it appears to be working now. Running kinda of slow but don't know if it was that way before. I'm going to remove my NIC and go back to the original one and blow out all this dust in there but this appears to be working now. I'll update later but thanks everybody for the suggestions.

[Jose]

Rebooted and it's back to not connecting again

[Tx Redneck]

Pull the hdd and scan ofline, I suspect there's something deeply embedded.

[Jose]

Pull the hdd and scan ofline, I suspect there's something deeply embedded.

At this point I'm thinking of just going ahead with the system recovery. If there is something on the HDD, would this take care of it? Or would you still recommend pulling the HDD and scanning offline? Doesn't appear to be anything on the computer that I would need to backup so doing a recovery should be an easy option.