Waitstaff rant - the tip thieves

[Taylor]

I'd take the free food fosho. I also wouldn't have gotten so butthurt over a dollar though. Lulz.

[TENGRAM]

I still don't see why we need to tip. Fuck it.

Look at it this way: if you didn't have to tip then the businesses would have to pay their employees better and they would jack up the rates on all of the food. Wouldn't you rather have some say in how much your server deserves to earn?

And I guarantee you that the increase in food price would be much greater than the amount you pay in tips because the employees then have to be compensated for the hours of dead time they spend waiting for it to get busy.

[Cooter]

I still don't see why we need to tip. Fuck it.

are you black?

[mustangguy289]

I still don't see why we need to tip. Fuck it.

[TonyMCev]

as the son of a restaurant owner and as someone who has been the GM of a restaurant, let me give you my two cents...

she very well may be doing this on purpose, and if that is the case she should be terminated. quickly...

on the flip side, sometimes at the end of a shift when a server goes to put the credit card tips into the restaurant's point-of-sale system, she may have upwards of 25 credit card slips to go back in and add the tips to. say the tip amount on your slip was $20, and the very next one was $21, she may have just gotten them mixed up. that being said, as the GM and the one who took the money and credit card slips that the servers turned in, it was my job to check each and every slip and cross reference the tips on them with the tips she entered, which are on her check-out slip. this is not always fool-proof, but does provide something of a safety net and should be standard practice...

but i will say that it is good on you that you keep an eye on your money. i do the same...

[bcoop]

I eat out constantly, and this has NEVER happened to me.

[Stephen]

This has only happened to me 1time and it was for a dollar extra.

At the end of a servers shift the manager should add all of the tips up to make sure they match the checkout. Where i work we have our computers set up to see the tip on each check when they do their checkout.. we rarely get any calls.

[Cooter]

If that's the case then I already said she should be taken care of. But to assume I don't think it is right. The manager called back in three minutes saying she made a mistake on two cards. Sounds more like he made up some random excuse. I can't walk from the front of my building at work to my office in 3 minutes let alone find records.

unless somebody else complained?

the point is, the shit happens ALL THE TIME. if you've never checked your receipts, it's probably happened to you

[347Mike]

because it's not like it's the first time a waiter/waitress has ever pulled that BS

If that's the case then I already said she should be taken care of. But to assume I don't think it is right. The manager called back in three minutes saying she made a mistake on two cards. Sounds more like he made up some random excuse. I can't walk from the front of my building at work to my office in 3 minutes let alone find records.

[Cooter]

How do you know it was intentional? I am by no means defending a thief, but to automatically assume it was intentional is pretty fucking ignorant. I would ask, "don't you think?" but you already seem pretty hard headed.

because it's not like it's the first time a waiter/waitress has ever pulled that BS

[347Mike]

A thief is a thief. Same mistake twice?

How do you know it was intentional? I am by no means defending a thief, but to automatically assume it was intentional is pretty fucking ignorant. I would ask, "don't you think?" but you already seem pretty hard headed.

The same thing happened to us at Red Robbin and the server added $10 to our tip. When we noticed it on the bank statement the manager asked us to come in. He told us that employee was caught doing this, fired, and prosicuted for credit card fraud and theft. We got a refund and free dinner. Worked fine for me.

Probably saw your car and thought you could afford it.

[johnboy]

A thief is a thief. Same mistake twice?

[347Mike]

I will play devils advocate.

I don't think any good manager is going to take you up on your request, regardless of how upset you are. If they do, well then they aren't a good manager. UNLESS she has had past experiences in this same situation. If she has, then yeah, fire her ass.

No one knows at this point if it was intentional or mistake except the waitress. If anything, she needs a stern talking to and to be monitored. If it happens again, then terminate her on the spot. Mistakes do happen and quite frankly jumping the gun on conclusions just because you have been taken advantage of in the past isn't the right way of going about this.

Just my opinion.

[pattymelt3605]

The same thing happened to us at Red Robbin and the server added $10 to our tip. When we noticed it on the bank statement the manager asked us to come in. He told us that employee was caught doing this, fired, and prosicuted for credit card fraud and theft. We got a refund and free dinner. Worked fine for me.