Body Shop Woes

[Baron Von Crowder]

No disrespect to anyone here or in the collision repair business, but Details Ltd all day long. I'll never take any of my cars anywhere else.

That shop was the home to the largest group of pricks Ive ever had the displeasure of having to endure.

[CWO]

Weird. They were top notch all the way around for me, as well as every member that is on the DFW Audi message board that has ever taken their car there.

[Labora]

That shop was the home to the largest group of pricks Ive ever had the displeasure of having to endure.

I won't say anything other than it is interesting to hear public perception of some shops compared to what we know having sold them everything from parts to paint.

[bcoop]

Weird. They were top notch all the way around for me, as well as every member that is on the DFW Audi message board that has ever taken their car there.

Yeah, but you're a customer whereas DJ is a vendor.


I can't speak to that shop, but it is extremely common for businesses to act one way with customers and the complete opposite with vendors.

[Baron Von Crowder]

Weird. They were top notch all the way around for me, as well as every member that is on the DFW Audi message board that has ever taken their car there.

Your their customer. Of course they treat you well.

Back when I represented dealerships, they were unanimously hated by everyone. Im honestly surprised that they could even get parts from anywhere. I watched them throw a damn hissy fit while hot-shotting a part that the manufacturer had on back order for two days one day. They started bitching at me, even though I had zero to do with any of it, and was simply helping the dealership get the part to them as early as they could. They honestly acted like a bunch of children.

Perhaps they have changed, but I doubt it.

[CWO]

Fair enough. Well I can say that it always felt like my best interest was what mattered. Time frames were met, and all promises kept.

[CWO]

Let's be real here. Nobody likes anyone that works for a dealership anyway.

[bcoop]

They started bitching at me, even though I had zero to do with any of it

That's why you get paid the big bucks. To put up with people's bullshit.

[Baron Von Crowder]

Fair enough. Well I can say that it always felt like my best interest was what mattered. Time frames were met, and all promises kept.

"your best interest" is only whatever makes them the most money and is the way that they want it, when they want it. They have zero interest in anything other than their proffit, I can assure you of that. The only way for them to do that is for "your best interests" to be what they want it to be. The second you go back on that, their whole deck of cards falls, and they have nothing.

[Danny46]

Lots of insite in this thread to how it all works lol. Interesting indeed.

[bubbaearl]

danny , didn't your pop teach you to never go with an independent shop ?? dealerships avoid pissing matches like the plague . good bad or ugly they have more at stake . independent shops are usually one check away from lock down .
and there is no such thing as saving the deductible. that is likely the only profit.

[CWO]

"your best interest" is only whatever makes them the most money and is the way that they want it, when they want it. They have zero interest in anything other than their proffit, I can assure you of that. The only way for them to do that is for "your best interests" to be what they want it to be. The second you go back on that, their whole deck of cards falls, and they have nothing.

Meh. I got my car back when they said I'd have it back and it was nicer than before it got hit. They dealt with the insurance company, the car rental company, and the towing company. I didn't come out of pocket for a single thing other than a serpentine belt that was recommended to be changed. As a customer, I have zero complaints with them.