need a plate run. just had a hit and run...

[Mike]

Baited question so you can spout another "lazy cops not doing anything" response?

Thanks for all you guys do, Matt.

[Nash B.]

Baited question so you can spout another "lazy cops not doing anything" response?

If the shoe fits...

[Mike]

UPDATE: USAA is paying the claim and is mailing me a check for what the estimate showed. I've never had it done this way so I assume that if the total cost is higher, the shop will just contact USAA?

I need some body shop recommendations now so I can get this done! Anyone have a recommendation in the HEB area?

Thanks!

Fender Mender gets my vote

[03trubluGT]

No update on whether he is getting a hit-and-run charge?

Stevo

Baited question so you can spout another "lazy cops not doing anything" response?

[stevo]

No update on whether he is getting a hit-and-run charge?

Stevo

[Leah]

UPDATE: USAA is paying the claim and is mailing me a check for what the estimate showed. I've never had it done this way so I assume that if the total cost is higher, the shop will just contact USAA?

I need some body shop recommendations now so I can get this done! Anyone have a recommendation in the HEB area?

Thanks!

[MutherjuggZ]

Does the USAA policy have a 30 day cooperation clause?

*confused*

I said at least 30 days as part of their standard practices... I didn't say "30 days and that is it...they give you no more/no less". Don't put words in my mouf

[Leah]

I hate to point this out having just viewed those pics of your car... but if you get a Mr. Clean eraser sponge, it will get all that tire rub off the car

edit: it won't help those scratches though!!!


Have you obtained an estimate yet? If not, go get one from a reputable body shop or from an Acura dealer and have it ready for the next phase

Yeah, even under the tire marks, it's rubbed down to bare metal.

I did go to USAA's place (Craig's Collision) to get a 'courtesy estimate' on the 13th so they could have fresh pics before we tried to make it look any better. All I've done is get a car wash so far and it didn't do shit. lol

[GE]

USAA is forced to give him at least 30 days from the date the claim was made to cooperate with the investigation.

Does the USAA policy have a 30 day cooperation clause?

*confused*

[MutherjuggZ]

I hate to point this out having just viewed those pics of your car... but if you get a Mr. Clean eraser sponge, it will get all that tire rub off the car

edit: it won't help those scratches though!!!


Have you obtained an estimate yet? If not, go get one from a reputable body shop or from an Acura dealer and have it ready for the next phase

[Leah]

'juggz works on criminal investigations?

No, but she sure is helping me in talking to USAA. At least she knows what she's doing-I wouldn't have known to ask the questions she did. Thank you, thank you, thank you, Kim!

That's not what's happening here. He's (the usaa insured) denying any involvement and his insurance company is required to investigate every aspect including but not limited to their insureds statements and that of the claimants. After his initial denial of involvement to his insurance company he quit cooperating altogether.

USAA is forced to give him at least 30 days from the date the claim was made to cooperate with the investigation. As part of your insurance contract with your provider, one of you primary duties after a loss occurs is to cooperate with the investigating team to determine liability. Once he hits the 30 day mark they'll have to make a determination of liability based on the statements provided by the cooperating parties and pay out accordingly.

Right now they're simply following protocol, but with all the extra adjusters trying to be helpful, they're causing more confusion since they're all giving conflicting responses.

Thank god we got the manager back on the phone today!

No kidding. At least we have 1 official straight answer now. lol

Board GTG at his place?

Quite possibly once we get a decision. lol

[MutherjuggZ]

'juggz works on criminal investigations?

not at all, just claims assistance from time to time when asked

[juiceweezl]

Board GTG at his place?

[MutherjuggZ]

I think it is shitty that if they don't acknowledge a claim, the claim is void....

That's not what's happening here. He's (the usaa insured) denying any involvement and his insurance company is required to investigate every aspect including but not limited to their insureds statements and that of the claimants. After his initial denial of involvement to his insurance company he quit cooperating altogether.

USAA is forced to give him at least 30 days from the date the claim was made to cooperate with the investigation. As part of your insurance contract with your provider, one of you primary duties after a loss occurs is to cooperate with the investigating team to determine liability. Once he hits the 30 day mark they'll have to make a determination of liability based on the statements provided by the cooperating parties and pay out accordingly.

Right now they're simply following protocol, but with all the extra adjusters trying to be helpful, they're causing more confusion since they're all giving conflicting responses.

Thank god we got the manager back on the phone today!

[GE]

Not yet. The criminal aspect is still being investigated.

I've got 'juggz on it. I'm sure it will be wrapped up in no time.

'juggz works on criminal investigations?