Eh, i have seen PLENTY of service advisors at Bankston and the old Payton Wright who deserve to get negative marks on their scores.
As often as shit breaks on my car, im a god damn street PHD on how much shit costs to fix. =P
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Customer Service Index/indicator, im pretty sure.
Customers get a mailer with a servey asking how the tech and advisor did. It's a HUGE deal at dealerships. Most advisors will do anything to get good grades, but the ones who try to fuck you deserve every low mark they get, and the ones who treat you right deserve the highest praises so they dont get the shaft like this.Leave a comment:
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Customer service indicator score, it's a bs score. Most of the bad surveys are from a bad sales experance but survey was from service visit.Leave a comment:
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I've been through the dealer bs since 96'. I can tell you if you are worth a shit you'll be ten times better off on your own. If all else fails go to the natural gas co's they love old' dealer mechanicsLeave a comment:
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It happens. I'm getting ready to force retire a guy that has been with the company 45years.Leave a comment:
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Chances are that they want more of the young dumbasses that they don't have to pay as much. The last time I worked as a tech at a dealer was back in 99'. It sucked then, and I know plenty of people that tell me it sux worse now. Loyalty is a word that means jack shit these days. Sorry you're going through it. Been there done that myself.Leave a comment:
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damn that sucks, but how did you get low criminal scene investigator scores at FORD?Leave a comment:
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19 years, Gone... Boom
In 1992, I started working at a Dallas area Ford dealership as a porter. I started the Ford ASSET program and graduated #2 in my class by 1995.
I have worked in Service since then and have done about 95% front end work. Brakes, alignments, ABS, noises, vibrations, electrical power steering concerns, even a few lift kits for 4X4's.
I have worked with 7 service managers, 5 fixed operational managers, 6 shop foremans, 4 owners in this time.
In December 2010, things started to change. The quick lube/service guys started to get all/most of my "gravy". I started to get all the "problem childs" no other tech could hear or duplicate. I still can hear some noise's that older techs can't hear. Technically they should have gotten the job back, but no... seem to come to me. I started to call myself the Mushroom Tech...."Kept in the dark, and fed shit"
Well, today I got the speech, " We are going to part ways with you due to low CSI scores."
No warning, no get your CSI scores up, no second chances( and yes I asked).
19 Years. I have NEVER gotten written up once. Never got a warning about low CSI's. Never got a warning to get shit together. I truly think managment wanted me gone... Why? I would like to know. Rumor is a new guy from another store.....
I am 39. No kids, no Wife... I think its time for a career change.
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